**30/10 – An update was applied to CopyCentral this week and we believe this has now been fixed. If you continue to experience delays to status updates let us know and we’ll look into it.**
The status of submissions on CopyCentral changes at different stages of the clearance process, showing whether a particular script or video is with Clearcast, final actioned (approved or rejected), or pending the agency’s input (for further comment or amendments, for example).
We are aware that there can be delays to these status changes and work is going on to fix this. These delays are intermittent and unpredictable rather than constant, so they may not affect everyone.
When a submission is sent back to an agency or final actioned, the creator of the submission will receive an automated email – these aren’t being delayed. This means that if a script is approved you will receive an email alerting you, but when you open the submission it may not show as being approved until a little later.
We are aware that this could cause confusion and are working with our system provider to resolve this issue as a matter of urgency.
On a related topic, when a revised script / substantiation is uploaded or comments are made on a submission, the ‘Return to Clearcast’ button must be pressed in order for your Clearcast contact to be able to progress the submission. Posting comments or uploading a revised script / substantiation without pressing ‘Return to Clearcast’ could result in delays to clearance; the submission won’t bounce back into your Clearcast contact’s inbox and will still appear on CopyCentral as pending the agency’s input.
For CopyCentral user guides and FAQs head to help.clearcast.co.uk