Training - Terms and Conditions and Privacy Statement

Your Privacy


We will always respect your privacy and any personal communication between you and ourselves. We do not trade, rent or sell your details to any third parties. Should our intentions change it will be done only with your authorisation. We will always comply with any data protection legislation currently in force.


If you have registered your interest with Clearcast and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interested to you. If at any time you wish us to stop contacting you then contact us.


For cancellations:


Cancellations can be made more than 7 working days prior to the course date, 80% of the course fee will be refunded minus a 20% administration fee. Cancellations must be submitted in writing to


Bookings cancelled less than 7 working days before the course date cannot be refunded.


For amendments (name changes or date changes):


Bookings can be amended (delegate name/course date change) free of charge, more than 7 working days before the course date. Bookings cannot be altered within 7 working days of the course.


To amend a course booking, details should be sent to as soon as possible.


For access to a webinar:


Webinar training sessions are hosted via Zoom. An internet connection is required to access the webinar.


Webinar training sessions and recordings are to be viewed by registered attendees only; you must not share your screen, or share your invitation link, with any third party who has not paid to be part of the webinar training session.


The webinar content must under no circumstances be recorded, reproduced, republished, downloaded, made available to others, or otherwise used in any way except for your own personal use


All reasonable efforts will be made to ensure that the webinar training session takes place on the advertised date and time. In the event that the webinar does not take place, an alternative date/time will be scheduled.


Clearcast reserve the right to record webinars to use in future promotions. By joining a session, you automatically consent to such recordings.


If you do not consent to the recording, please contact to discuss your concerns in good time prior to the webinar.


Please be aware of the follow system requirements and supported systems to ensure that you can access the webinar:


System requirements:
· An internet connection – broadband wired or wireless (3G or 4G/LTE)
· Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
· A webcam or HD webcam – built-in or USB plug-in
· Or, a HD cam or HD camcorder with video capture card

Supported operating systems
· macOS X with macOS 10.7 or later
· Windows 10
· Note: For devices running Windows 10, they must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
· Windows 8 or 8.1
· Windows 7

Supported tablet and mobile devices
· Surface PRO 2 or higher running Win 8.1 or higher
Note: For tablets running Windows 10, they must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
· iOS and Android devices

Supported browsers
· Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
· Mac: Safari 7+, Firefox 27+, Chrome 30+

Processor and RAM requirements

Minimum: Single Core 1Ghz or Higher

Recommended: Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)


Minimum: N/A

Recommended: 4Gb


Bandwidth requirements
Recommended bandwidth for webinar attendees:
· For 1:1 video calling: 600kbps (down) for high quality video and 1.2 Mbps (down) for HD video